Service Policies

Terms of service

Legal Requirements
You must be 21 years of age or older, to order or receive alcoholic beverages from Wine Gift Shop. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Wine Gift Shop are not for resale and are for personal consumption only.

Credit Card Charges
Orders are by credit card only. We accept Visa, MasterCard, and American Express.

Minimum Purchase
No minimum purchase is required.

States Authorized for Direct Shipment
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states. If Wine Gift Shop is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Wine Gift Shop.

Shipping Costs
Federal Express Ground is Wine Gift Shop carrier of choice. Ground shipping is provided by Federal Express Ground at current market rates.

*Note – If the customer selects Fed Ex Air as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.

Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Wine Gift Shop is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Promotion Policy for Terms and Conditions

Effective Date: December 03, 2024

This Promotion Policy governs the use of all promotional offers, discounts, incentives, and gift cards ("Promotions") provided by WINE GIFT SHOP, LLC ("Company"). By participating in any Promotion or using a gift card, you agree to these terms, which supplement the general Terms and Conditions of the Company.

1. Eligibility

1.1 Promotions and gift cards are open to individuals aged 21 years or older.

2. Promotion and Gift Card Duration

2.1 Each Promotion and gift card will specify its validity period. Gift cards must be redeemed within this period unless otherwise stated.
2.2 The Company reserves the right to modify, extend, or terminate any Promotion or the validity of any gift card at its discretion without prior notice.

3. Redemption of Promotions and Gift Cards

3.1 Promotions:

  • Must be redeemed within the Promotion Period and in accordance with the stated instructions.
  • Only one Promotion may be applied per transaction unless explicitly stated otherwise.

3.2 Gift Cards:

  • Gift cards have a fixed monetary value specified at the time of purchase or issuance.
  • To redeem a gift card, a minimum purchase amount, as indicated on the gift card, must be met.
  • Gift cards are redeemable only for products or services available through www.winegiftshop.com
  • Gift cards are non-refundable, non-transferable, and cannot be exchanged for cash, except as required by law.

4. Use Restrictions

4.1 Promotions and gift cards can be combined with other offers unless otherwise specified in the terms of the specific Promotion or on the gift card.
4.2 Gift cards may not be used to purchase additional gift cards.

5. Misuse and Fraud

5.1 The Company reserves the right to cancel, suspend, or refuse any Promotion or gift card if fraudulent activity or misuse is suspected.

6. Exclusions

6.1 Promotions and gift cards may not apply to certain products, services, or categories as specified in the Promotion or gift card details.
6.2 Taxes, shipping, and other fees may not be covered by the Promotion or gift card unless explicitly stated.

7. Limitation of Liability

7.1 The Company is not responsible for lost, stolen, or expired Promotions or gift cards.
7.2 The Company will not be liable for technical errors or other issues beyond its control that prevent participation in a Promotion or the use of a gift card.

8. Modification and Termination

8.1 The Company reserves the right to modify or terminate any Promotion or gift card without notice.
8.2 Changes to this Promotion Policy will be effective immediately upon posting on the Company’s website.

9. Governing Law

This Promotion Policy shall be governed by the laws of California. Any disputes shall be resolved in accordance with the dispute resolution terms of the Company’s general Terms and Conditions.

 

Return and refund policy

Order Cancellations
Orders can be canceled free of charge before shipping. Once an order has shipped, cancellations are no longer available, and the sale is considered final. 

No Returns or Refunds
All sales are final once an item is shipped. We do not accept returns or issue refunds for any items once they have been shipped. 

Damaged or Defective Items
Claims for items damaged during transit must be reported within 7 days of delivery. Please contact us at info@corporatewinegift.com with a photo of the damage and your order details. After verification, we will arrange for a replacement. 

 

Shipping policy

States Authorized for Direct Shipment
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states. If Fairwinds Estate Winery is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Fairwinds Estate Winery.

Shipping Costs
Federal Express Ground is Fairwinds Estate Winery carrier of choice. Ground shipping is provided by Federal Express Ground at current market rates.

*Note – If the customer selects Fed Ex Air as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.

 

Privacy policy

Last Updated: December 1, 2024 

Wine Gift Shop, a brand of Fairwinds Brands, LLC or related entities (“Wine Gift Shop,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with our services, including visiting our website at winegiftshop.com or affiliated sites, subscribing to our mailing list, or placing an order. It also outlines our email and SMS marketing practices and your choices regarding marketing communications from Wine Gift Shop or other brands affiliated with Fairwinds Brands, LLC or related entities. By using our services, you agree to this policy. If you do not agree, please do not use our services. 

1. Information We Collect 

We collect personal information (“Personal Information”) through your interactions with our services, including: 

  • Personal Identifiers: Name, email address, phone number, mailing address, IP address. 

  • Commercial Information: Purchase history, order details, payment information (e.g., credit card number, billing address), items you view, items in your cart, saved items like loyalty points, reviews, referrals or gift cards. 

  • Internet Activity: Browsing history, device information (e.g., browser type, operating system), interactions with our website or emails, information about your network connection, and other information regarding your interaction with the Services. 

  • Account Information: Username, password, security questions, and other information used for account security purposes, preferences if you create an account. 

  • Customer Service: Information from inquiries via email, phone, or chat. 

Sources 

We collect information directly from you (e.g., forms, orders), automatically via cookies or similar technologies, or from third parties (e.g., payment processors like PayPal or J.P. Morgan Chase Bank, N.A., shipping services), and other vendors and service providers who may collect information on our behalf. 

2. How We Use Your Information 

We use your Personal Information to: 

  • Process and fulfill orders, provide receipts, deliver updates, arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. 

  • Manage accounts and personalize experiences. 

  • Send marketing emails or SMS from Wine Gift Shop or other brands affiliated with Fairwinds Brands, LLC or related entities, with your consent. 

  • Improve our services through analytics and to better understand user interaction with the Services. 

  • Comply with legal obligations, prevent fraud, respond to law enforcement, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

  • Provide customer support and maintain our business relationship with you.  

3. Sharing Your Information 

We may share your Personal Information with: 

  • Affiliated Brands: With your consent, we share with brands under Fairwinds Brands, LLC or related entities for marketing, as outlined in Section 5. 

  • Service Providers: Payment processors, shipping companies, analytics providers performing services on our behalf, IT management, data analytics, customer support, cloud storage, and fulfillment. 

  • Business and Marketing Partners: To provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. 

  • Legal Authorities: To comply with laws, regulations, or legal processes, including to respond to subpoenas, search warrants and similar requests. 

  • Business Transfers: In mergers, acquisitions, or asset sales, or in connection with a business transaction such as a bankruptcy. 

We do not sell your Personal Information to third parties without your explicit consent. We also do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you. 

4. Cookies 

We use cookies and similar technologies to operate our website, analyze performance, and deliver targeted ads. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. You can manage cookie settings via your browser; disabling cookies may limit functionality. Blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. 

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.  

5. Email and SMS Marketing Policies 

5.1. Consent for Email Marketing 

By subscribing to our mailing list, you consent to receive marketing emails from Wine Gift Shop or other affiliated brands, including promotions, updates, and offers. Consent is obtained via: 

  • Opt-In Process: A checkbox during signup to receive marketing emails from Wine Gift Shop or other affiliated brands. 

  • Minimum U.S. Requirements (CAN-SPAM): We provide a clear opt-in checkbox and an unsubscribe option in every email, honored within 10 business days. 

Example Email Consent Language: Subscribe to receive emails from Wine Gift Shop or other affiliated brands for promotions and updates. Unsubscribe any time. See our Privacy Policy. 

Receive marketing emails from Wine Gift Shop and affiliated brands. 

5.2. Consent for SMS Marketing 

By providing your phone number and opting in, you consent to receive marketing SMS messages from Wine Gift Shop or other affiliated brands, including order updates, offers, and news. Messages are sent on an automated, recurring basis based on your engagement and can include account notifications and special offers. Consent is obtained via: 

  • Opt-In Process: A clear checkbox or explicit agreement (e.g., entering your phone number in a signup form) to receive SMS messages. 

  • Minimum U.S. Requirements (TCPA): We obtain prior express written consent for marketing SMS, including disclosure that messages may be sent via automated systems. You can opt out by replying “STOP” or contacting us. 

Example SMS Consent Language: Consent to text me with order updates, offers, and news from Wine Gift Shop or other affiliated brands. Reply STOP to unsubscribe. See our Privacy Policy. 

Receive SMS messages from Wine Gift Shop and affiliated brands. 

SMS Abandoned Cart Disclosure: Our website uses cookies to monitor items placed in your shopping cart, including instances when the cart is abandoned. This data helps us determine if and when to send you reminders via SMS, improving your shopping experience by keeping you updated on items of interest. 

Third-Party Data Sharing (SMS): We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. 

5.3. Managing Preferences 

  • Email Unsubscribe: Every marketing email includes a one-click unsubscribe link, honored within 10 business days. 

  • SMS Unsubscribe: Reply “STOP” to any marketing SMS to opt out, honored promptly. Once you opt out, your data will be kept only for legal and compliance purposes, ensuring your opt-out preferences are respected. 

5.4. Sender Identification 

We clearly identify the sender in each email or SMS (e.g., “Wine Gift Shop” or the relevant affiliated brand name). 

5.5. Compliance 

  • CAN-SPAM (Email): We include accurate sender information, a physical address, and an opt-out mechanism in every marketing email. 

  • TCPA (SMS): We obtain prior express written consent for marketing SMS and provide an opt-out mechanism (e.g., reply “STOP”). 

  • CCPA: California residents can opt out of data sharing via email or by contacting us. 

6. Your Rights 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. 

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. 

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you. 

  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you. 

  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. 

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information. 

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent. 

  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial. 

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. 

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.  

7. Data Security and Retention 

We use encryption for payment processing and secure storage for data, but no system is completely secure. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. 

8. Age Restriction 

Our services are for users aged 21+. We do not knowingly collect data from children under 13. Contact us at info@winegiftshop.com if you believe we have such data. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.  

9. Data Storage and International Users 

Data is stored in the U.S. and processed in compliance with applicable laws. Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. 

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection. 

10. Third-Party Links and Websites 

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services. 

11. Updates 

We may update this policy, posting changes here. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. Continued use indicates acceptance. 

12. Complaints 

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. 

13. Contact Us 

Email: info@winegiftshop.com Mail: Fairwinds Brands, LLC, Sonoma, CA Phone: [Insert Phone Number Here if you want to keep the one from the old policy or remove this line if not applicable.] Physical Address (for Wine Gift Shop specific inquiries/mail): 4550 Silverado Trail North, Calistoga, CA, 94515, US. 

SMS 

SMS abandoned cart disclosure 
 
Our website uses cookies to monitor items placed in your shopping cart, including instances when the cart is abandoned. This data helps us determine if and when to send you reminders via SMS, improving your shopping experience by keeping you updated on items of interest. 

Third-party data sharing 

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. 

SMS Data Collection and Usage 

By opting into SMS marketing, you provide consent to collect your phone number and relevant contact details, which we use exclusively for transactional messages, promotional updates, and reminders. Messages are sent on an automated, recurring basis based on your engagement and can include account notifications and special offers. Your personal data is handled in accordance with applicable laws, and we prioritize secure management and confidentiality. 

Opt-Out and User Rights 

You may opt out of SMS messages at any time by replying "STOP" to any of our messages. Once you opt out, your data will be kept only for legal and compliance purposes, ensuring your opt-out preferences are respected. For any questions regarding data use or rights, feel free to reach out through our contact channels. 

Mobile Terms of Service 

https://wine-gift-shop.myklpages.com/p/mobile-terms-of-service 

  

Contact information

Get in Touch
+1 707 341 0968

info@corporatewinegift.com